Terms and Conditions

Dansk version

Who we are

Veluv.it ApS
Trommesalen 3B, 3.
1614 København V
Danmark
TLF: +4529211242
CVR no.: 43846337

Payment

Veluv.it ApS accepts online payments with Visa, Mastercard, American Express, UnionPay, ApplePay.

Payment will only be debited to your account when the physical item is shipped or the virtual product is created, unless otherwise agreed or stated in your order.

All amounts on the website include VAT.
The website uses the following currencies for pricing:
Denmark – Kroner (DKK), Euro (EUR)

Veluv.it ApS uses a secure payment server that encrypts all information with SSL protocol, which means your data is secure and cannot be read by outsiders.

Delivery

The delivery time for your order is 3-5 working days.

Cancellation right

There is a 14-day full right of return on goods purchased on the website, unless otherwise agreed or stated in your order.

The 14 day period starts on the day the order is delivered.

Any return costs are your own responsibility.

Requests for cancellation must be communicated to us no later than 14 days after delivery and reach us no later than 14 days after we have been informed of your use of the right of cancellation.

Requests for use of the right of cancellation must be given by email info@veluv.it. In the notification, your wish to use the right of withdrawal must be clearly stated.

Condition of the item upon return

You are liable for the deterioration in the value of the goods due to handling other than what is necessary to determine the nature, properties and function of the goods. This means that you must try the product in the same way as if you shopped in a physical store.

If the item has been tried on in addition to what is described above, it is considered used and of diminished value. This means that if you cancel the purchase, you will get a smaller part or none of the purchase amount back. It is up to Veluv.it ApS to assess the condition of the goods.

Right of complaint

There is a 2-year warranty on products in accordance with the Danish Sales Act. The right to complain applies to all errors in software, material and manufacturing.

Complaint regarding errors and defects must be notified to Veluv.it ApS within a reasonable time after receipt of the goods. Here max. two months are seen as a reasonable time, unless otherwise agreed. We refund reasonable shipping costs.

The complaint is waived in the event of incorrect or unusual operation of the product.

Veluv.it ApS covers the return costs to a reasonable extent.

When returning, contact the company:

Veluv.it ApS
Trommesalen 3B, 3.
1614 København V
TLF: +4529211242

Complaints will not be accepted if these have been sent cash on delivery.

Customer & Privacy Policy

We do not resell personal information and do not pass on your personal information to others, it is only registered in our customer directory. You can have your information deleted at any time.

In order for you to enter into an agreement with Veluv.it ApS, we need the following information:

  • Name
  • Address
  • Email address

We register your personal data with the aim of being able to deliver the goods to you.

The personal information is registered with Veluv.it ApS and stored for up to five years, after which the information is deleted.

When personal data is collected via our website, we ensure that it always happens by giving your express consent, so that you are informed about exactly what information is collected and why.

The directors and the employees of Veluv.it ApS have access to the information registered about you.

The data controller in Veluv.it ApS is: Thiemo Zehle

We do not store and transmit customer information encrypted.

As registered with Veluv.it ApS, you always have the right to object to the registration. You also have the right to access what information is registered about you. You have these rights according to the Personal Data Act and inquiries in connection with this should be directed to info@veluv.it.

Cookies

At https://www.veluv.it/ cookies are used with the aim of optimising the website and its functionality, thus making the visit as easy as possible for you.

You can read more about it under Privacy Policy.

You can delete cookies from your computer at any time.

Log-statistik

We use log statistics on https://www.veluv.it/, which means that a statistics system collects information that can provide a statistical picture of how many visitors we have, where they come from and where on the website it is leaving, etc.

The log statistics are only used for the purpose of optimising Veluv.it ApS’s website.

Complaint possibilities

Complaints about products can be sent to:

Konkurrence- og Forbrugerstyrelsens
Carl Jacobsens Vej 35
2500 Valby
Danmark
www.forbrug.dk

For EU citizens outside the EU, complaints must be sent via the EU Commission’s online complaints platform.
ec.europa.eu

In the event of a complaint, our email address must be stated: info@veluv.it as well as the website on which you purchased the item.

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